Shipping policy

Shipping Policy

Where we ship

We currently ship within the United States. All prices are shown and charged in US dollars (USD). HELICERA LLC is located in the United States.

Processing and delivery times

Orders are processed within 1–2 business days.

The estimated delivery window for each item is shown on its product page and again at checkout, before you pay. Those estimates include both handling and transit — not just the time in the carrier's hands.

If we cannot ship within the stated window, we will contact you before the deadline with the option to consent to the delay or cancel for a prompt refund. See our Refund Policy.

Multiple shipments

If your order contains more than one item, items may ship separately and arrive on different dates at no extra cost to you. You will receive tracking for each shipment as it leaves.

Tracking

We email tracking information as soon as your order ships. If tracking has not updated for several days, email support@helicera.com and we will investigate on your behalf.

Shipping cost

Shipping cost, if any, is shown at checkout before you pay.

Lost or damaged shipments

If your order is lost in transit or arrives damaged, contact us at support@helicera.com and we will replace it or refund you in full. You do not need to deal with the carrier yourself.

Questions

support@helicera.com · (732) 343-4930 · HELICERA LLC, 2109 E Palm Ave, Suite 205, Tampa, FL 33605