Refund policy

Return and Refund Policy

We offer a 30-day return window from the date your order is delivered.

What can be returned

Items in unused, undamaged condition with original packaging. We are happy to accept returns for any reason, including simply changing your mind.

What cannot be returned

For hygiene reasons, items that have been used or laundered cannot be returned unless they arrived damaged or defective. Damaged or defective items can always be returned, at any point within the window, at no cost to you.

Fees

There is no restocking fee. For returns due to a damaged, defective, or incorrect item, we pay return shipping. For change-of-mind returns, return shipping is the customer's responsibility, unless we tell you otherwise.

How you are refunded

Refunds are issued to the original payment method. We do not issue store credit or gift cards in place of a refund. Once your return is approved, we submit your refund within seven (7) working days; your bank may take additional time to post it.

If your order is delayed

If we cannot ship within the timeframe stated at checkout, we will contact you before that deadline with the option to either consent to the delay or cancel your order for a full and prompt refund — you will not need to ask us. If we cannot give a definite revised shipping date, or the revised date is more than 30 days later, your order is automatically cancelled and refunded unless you tell us you want to wait.

Cancellations

Orders can be cancelled at no cost any time before they ship. Email support@helicera.com.

How to start a return

Email support@helicera.com with your order number and, if the item arrived damaged, a photo. We will reply with instructions. Returns are received at: HELICERA LLC, 2109 E Palm Ave, Suite 205, Tampa, FL 33605.

Nothing in this policy limits any right you have under applicable consumer protection law.